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General Terms & Conditions of Sale

This website is operated by DLM. We use the terms “we”, “us” and “our” when referring to DLM. This website, including all information, tools and services to which it provides access, is offered by DLM to any user, conditioned upon acceptance of all terms, conditions, policies and notices stipulated herein. 

By visiting our site and/or purchasing goods and services from our company DLM, you participate in our “Service” and agree to be bound by the following terms and conditions (“Terms”, “Terms of Service”), including the terms, conditions and policies referenced herein and /or accessible by hyperlink. These Terms of Service apply to all users of the Site, including, without limitation, visitors, vendors, customers, merchants, and/or content providers. Please read these carefully

Terms of Use before accessing and using our website. Any acceptance of a quote/order form/online purchase including the clause “I acknowledge having read and accept the attached general conditions of sale” implies unreserved acceptance of these general conditions of sale. 

Each new tool or feature that is added to this store is also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. DLM reserves the right to update, modify or replace any part of these Terms of Use by posting such updates and/or modifications on its website. It is your responsibility to check this page periodically for changes. By continuing to access or use the website after these changes have been posted, we will consider you to have accepted them. 

Our store is hosted on Shopify Inc. The e-commerce platform provided online allows us to sell our products and services to you.


By accepting these Terms of Use, you represent that you are of legal age in your region, province or state, and have given us permission to allow any minor to use this site.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction when using this Service (including but not limited to copyright laws).

It is strictly prohibited to transmit computer worms, viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in immediate termination of your Services.


We reserve the right to refuse service at any time for any reason.

You understand that your information (except credit card information) may be transferred unencrypted and that includes (a) transmissions over multiple networks; and (b) changes made to conform and adapt to technical requirements of connecting networks or devices. Your credit card information is always encrypted when transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of, use of or access to the Service or contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


DLM cannot be held responsible for the information offered on this site, whether it is inaccurate, incomplete or out of date. The content of this site is provided for general information purposes only. It should in no case be considered or used as the sole basis for making decisions without consulting more significant, more accurate, more complete or more timely sources of information. 

This site may contain certain historical data. By definition, historical data is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, without obligation to update the information it contains, whatever it may be. You acknowledge that it is your responsibility to monitor changes to our site.


The prices of our products are subject to change without notice. DLM grants itself the right to modify its prices and/or terminate the Service at any time. However, DLM undertakes to invoice the goods at the prices indicated when the order is registered.

DLM cannot be held responsible for any price change, or any modification, suspension or interruption of the Service.

ARTICLE 5 - GOODS OR SERVICES (if applicable)

Certain products or services on the Website are only available online. Quantities of these products or services offered may be limited and their return or exchange may be strictly subject to our Return Policy.

The technical characteristics, colors, images, dimensions, weight, etc., as defined in the catalogs, product sheets, advertising documents, etc., are only indicative and are not contractual. . DLM cannot guarantee the accuracy of the display of colors on your computer screen. 

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region or jurisdiction. We authorize ourselves to exercise this right on a case-by-case basis. 

We reserve the right to limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time, without notice, and at our sole discretion. 

We reserve the right to discontinue the sale of a product at any time. Any offer for any product or service on this site is void where prohibited by law.

DLM cannot guarantee that the quality of the products, services, information or other materials you purchase will meet your expectations. DLM cannot guarantee that possible errors in the Service will be corrected.


All orders placed through the Sales Channels are made under our agreement and subject to availability. Some products presented on the Platforms, not available for sale, cannot be added to cart. The Customer Relations Center can provide more information on these products. Limited quantities may apply to orders of certain products. We reserve the right to refuse orders exceeding a certain number of authorized products at any time, without notice.


Any order placed by the customer is subject to the prior agreement of DLM and cannot be canceled or modified without prior agreement.


Delivery times are given as an indication, we endeavor to respect them but a delay cannot give rise to cancellation or the application of penalties unless these have been specified in a written contract.


The goods travel at the customer's risk, even in the event of a FRANCO sale.


The goods supplied are the property of DLM until the last day of their cash payment in accordance with the terms of law n°80-335 of May 12, 1980.


Our prices are applied in Euros excluding tax according to the current rate. They are always subject to revision depending on international economic conditions. Payments for goods are made to DLM. The prices applied to customers for the year cannot exceed the price set by DLM.

Payment for one or more items ordered must be paid in full before delivery. Failure to comply with contractual payment conditions and terms causes the customer to lose the benefit of the term, who will then have the obligation to pay immediately in cash (article 124 of the Commercial Code).


Unless agreed duly accepted by DLM, the manufacturer guarantees new equipment manufactured by it for 1 year (parts from the date of invoicing for the equipment). The manufacturer is in no way held responsible even if it is proven that the defect is due to the fact that:

  • the material was damaged during transport or handling
  • the equipment is used outside the intended purpose by the manufacturer or when it is the subject of modification or adaptation not authorized by the manufacturer or one of its components has been replaced by a part or component of a other origin
  • repairs or upgrades carried out do not comply with the manufacturer's instructions or not carried out in a workshop approved by DLM


All procedural costs initiated to recover unpaid debts are the exclusive responsibility of the dealer and are estimated at a flat rate of 10% of the amount due with a minimum of €600.


Any order placed on the DLM website may be refused. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address or telephone number provided at the time the order was made. . We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more information, please see our Return Policy.


We may provide you with access to third-party tools that we do not monitor, control or manage.

You acknowledge and agree that we provide access to such tools ”as is” and “subject to availability” without warranties, representations or conditions of any kind and without any endorsement. We are not responsible for your use of optional third-party tools or their terms.

Any use by you of optional tools offered through the site is entirely at your own discretion and risk. In addition, it is your responsibility to inquire about and accept the terms on which these tools are provided by the applicable third-party provider(s).

DLM reserves the right to offer new services and/or new features on the Website (including the launch of new tools and resources). These new services and/or features will also be subject to these Terms of Use.


Certain content, products and services accessible through our Service may include materials from third parties.

Third-party links on this site may direct you to websites with which we are not affiliated. We are not responsible for evaluating their content or accuracy, and we do not warrant and assume no responsibility for any content or websites, or other content, products, or services from third-party sources.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transaction related to these third-party websites. Please review the policies and practices of these third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to those third parties.


If, at our request, you submit specific content (for example, as part of your participation in competitions), or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), you grant us the right, at any time, without restriction, to modify, copy, publish, distribute, translate and use in any media any comments you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to compensate anyone for any comments provided; or (3) respond to comments. We may, but have no obligation to, remove content and Accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property of a party or these Terms of Use. You agree that your comments shall not in any way violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or intellectual property right.

You further agree that your comments will not contain any unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone you are not, or otherwise mislead us or third-parties as to the origin of any comments. You are entirely responsible for all comments you make and their accuracy. We take no responsibility for any comments posted by you or any third-party.


The transmission of your personal information on our store is governed by our Privacy Policy. 

Our site or Service may contain information that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate. at any time and without notice (including after you have passed your


We are under no obligation to update, modify or clarify any information on the Service or any related website, including but not limited to pricing information, except as required by law. No specific update or refresh date applied to the Service or any related website shall be defined to indicate that all information offered in the Service or on any related website has been changed or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to incite others to perform or participate in illegal acts; (c) to violate any local ordinance or international, federal, provincial or state regulations, rules or laws; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the

functionality or operation of the Service or any related website, as well as other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort, crawl, crawl, or crawl the web; (j) for lewd or immoral purposes; or (k) to disrupt or circumvent the security measures of the Service or any related sites, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibitions

of use.


We do not guarantee, certify or represent in any way that your navigation on our Service will be uninterrupted, secure, without delay or error-free. 

We do not guarantee the accuracy or reliability of the results obtained from the use of the Service.

You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice. You expressly agree that your use of, or inability to use, the Service is your sole responsibility. The Service and all products and services delivered to you through it are (except as expressly stated by us) provided “as is” and “subject to availability” for your use, and without representation, warranties or guarantees. conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability or merchantability, fitness for a particular purpose, durability, title and non-infringement.

Under no circumstances will DLM, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or any direct, indirect, incidental damages. , punitive, special or consequential damages, including but not limited to loss of profits, revenue, savings or data, replacement costs or other similar damages, whether in contract, tort (even in case of negligence ), strict liability or otherwise, resulting from your use of the

Service or any service or product relying thereon, or any other claim relating in any way to your use of the Service or any product, including but not limited to errors or omissions in content, or any loss or damage arising from the use of the Service or content (or product) published, transmitted or made accessible through the Service, even if you have been notified of the possibility of them occurring. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the extent

maximum permitted by law.


You agree to indemnify, defend and hold harmless DLM and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees. any claim or demand, including reasonable attorneys' fees, made by any third party, or arising out of your violation of these Terms of Use or the documents they incorporate by reference, or your violation of any laws or rights a third.


In the event that any provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severable from these Terms of Use, without affecting the validity of any remaining provisions.


The obligations and liabilities incurred by the parties prior to the date of termination will survive the termination of this Agreement for all purposes.

These Terms of Use will remain in effect unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site. If we believe or suspect, in our sole discretion, that you are violating or have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will then remain responsible for all amounts owed until the date of termination (inclusive), as a result of which we may deny you access to our Services (or part of them).


If DLM fails to exercise or enforce any right or provision of these Terms of Use, this shall not constitute a waiver of such right or provision.

These Terms of Service or any other policies or operating rules posted by us on this site or in respect to The Service constitutes the entire understanding and agreement between any user and DLM, and govern the use of the Service. They supersede all prior and contemporaneous agreements, communications and proposals, whether oral or written, between these two parties (including, but not limited to, any prior versions of the Terms of Use). 


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 46 B RUE D ESTIENNE D ORVES, ROSNY-SOUS-BOIS, IDF, 93110, France.


You may review the most current version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check our website regularly for changes. By continuing to access or use our website and the Service following the posting of changes to these Terms of Service, we will consider you to have accepted them.


Questions about the Terms of Use should be sent to us at info@dlm-sas.fr.